Frequently Asked Questions

Frequently Asked Questions

Shipping

Where do you ship?
CabinKraft currently accepts online orders for delivery within the United States, including Alaska and Hawaii.

CabinKraft clean cabin product scene

How long does shipping take?
Orders are normally processed within 1–3 business days. Available carrier services and delivery estimates are shown at checkout. Carrier estimates begin after shipment.

Is shipping free?
Standard shipping is free for qualifying U.S. orders over $35 USD. Charges for other orders are displayed at checkout.

How do I track an order?
When tracking is available, a shipment confirmation is sent after the carrier accepts the package. Tracking may take up to 24 hours to display movement.

Returns and refunds

What is the return period?
Eligible unused products may be returned within 30 days after delivery. Opened or used liquids, sprays, coatings, cleaners, and other consumables are not eligible for a change-of-mind return. Review the Refund Policy for all conditions.

What if an item arrives damaged, defective, or incorrect?
Email support@mycabinkraft.com with the order number and photographs. We will review the issue and provide an appropriate replacement, return, or refund resolution.

Can I cancel an order?
Contact us promptly. We will try to cancel an order that has not entered fulfillment. Orders that have shipped must follow the return process.

Products

Will an accessory fit every vehicle?
No universal accessory fits every vehicle or installation location. Review the dimensions, compatible surfaces, phone sizes, package contents, and limitations on the product page before ordering.

How should chemical care products be used?
Read and follow the complete product label. Test an inconspicuous area first, use appropriate protection, and do not use a product on a surface that is not identified as compatible.

Is the garden-hose spray nozzle a powered pressure washer?
No. It is an adjustable garden-hose nozzle. Output depends on the connected water supply, hose, and fittings.

Payment

Which payment methods are accepted?
The payment methods currently available are displayed during Shopify Checkout. The complete order amount, including applicable shipping and taxes, is shown before payment.

Contact

Email support@mycabinkraft.com. We normally respond within one business day, Monday–Friday.